Salesforce Industry Clouds: The Ultimate Guide

5 min read

Marinda K.

Masterful Salesforce Scribe with an eye for detail

Updated: Jan 13th, 2025

What is Industry Cloud in Salesforce?

Industry Clouds Salesforce, which is sometimes known as Salesforce industry vertical solutions, is a collection of cloud-based tools and solutions that are customized for particular industries such as healthcare, financial services, retail, and manufacturing.These industry clouds for Salesforce were introduced in 2020 when the President and Chief Product Officer, David Schmaier, said the following: “In my more than 30 years in technology, I’ve never seen digital transformation happen faster than it is today. Digital projects that were planned for years now need to happen in weeks and months … Businesses in every industry need to digitally transform with speed, flexibility and scale to keep up with changing times and customer demands, and we are proud to offer a breadth of industry cloud solutions to help customers get back on track quickly.“

Salesforce Clouds: Salesforce Industry Solutions

All Salesforce Cloud typically offers pre-built applications, best practices, templates, workflows, and data models that are designed with the specific requirements of a particular industry in mind. These solutions are built on the core capabilities of Salesforce’s Customer 360 platform and include CRM (Customer Relationship Management), marketing automation, sales automation, service management, and analytics. They are customized and optimized for the specific demands of a specific industry. Salesforce Industry Cloud aims to fast-track the digital transformation within different industries by providing tailored solutions that can enhance customer experiences, streamline operations, and improve overall business efficiency.

Industries Cloud Salesforce: What are the Salesforce Clouds?

Salesforce offers the following industry-specific cloud solutions:

Financial Services Cloud: Tailored for the financial services industry, including banking, wealth management, insurance, and more.

Healthcare and Life Sciences Cloud: Designed for the healthcare, life sciences, and pharmaceutical industries, helping providers manage patient relationships, health records, and more.

Manufacturing Cloud: Focused on addressing the needs of manufacturing companies, helping them manage their operations, sales, and partner collaborations.

Consumer Goods Cloud: Geared towards consumer goods companies, assisting them in managing their retail execution, sales, and distribution processes.

Communications Cloud: Designed for telecommunications and media companies, Salesforce Communications Cloud helps them manage customer relationships, subscriptions, and service delivery.

Government Cloud: Tailored for government and public sector organizations to manage citizen services, case management, and more.

Nonprofit Cloud: Geared towards nonprofit organizations, helping them manage donor relationships, fundraising, and program management.

Retail Cloud: Similar to the Consumer Goods Cloud, this solution is focused on the retail sector, assisting with customer engagement, loyalty programs, and more.

Energy & Utilities Cloud: Designed for companies in the energy and utilities sector, Salesforce Energy and Utilities Cloud helps them manage customer interactions, field service, and operations.

Media Cloud: Geared towards media and entertainment companies, Salesforce Media Cloud helps them manage advertising, content distribution, and audience engagement.

Automotive Cloud: Tailored for the automotive industry, assisting in managing dealer networks, sales, and customer interactions.

Travel, Transportation and Hospitality Cloud: Designed for the travel, hospitality, and services industry, helping companies manage guest interactions, reservations, and services.

Education Cloud: Focused on education institutions from K-12 schools to community colleges, universities, and graduate schools to manage student relationships, recruitment, admissions, fundraising, and other aspects of education management.

Professional Services Cloud: Tailored for accounting, tax & audit, consulting, staffing, and recruiting to manage people-centered experiences for employees and clients.

Technology Cloud: Geared towards high-tech companies to simplify workflows, improve partner collaboration, and drive better business results.

Construction Cloud: Designed for construction businesses of all sizes to improve their operations, collaborate more effectively, and make better decisions.

This Salesforce industry list covers Salesforce Clouds solutions.

Salesforce customers by industry

This Salesforce industries list contains example customer for each industry. It is also different Salesforce cloud services list by industry.

Salesforce Financial Services Cloud	Bank of America American Express UBS Santander
Healthcare and Life Sciences Cloud	Pfizer Centene Corporation Philips NuVasive
Manufacturing Cloud	Toyota 3M Haier Jabil
Consumer Goods Cloud	Adidas Unilever The Coca-Cola Company L’Oreal
Communications Cloud	AT&T Verizon Comcast Charter Communications
Government Cloud	United States Postal Service (USPS) State of Colorado City of Boston California Department of Motor Vehicles
Salesforce Nonprofit Cloud	American Red Cross Teach For America The Nature Conservancy
Retail Cloud	Amazon Walmart Costco Target
Energy and Utilities Cloud	ENGIE Duke Energy PG&E Enel
Media Cloud	T-Mobile Spotify The New York Times 21st Century Fox
Salesforce Automotive Cloud	General Motors Audi Harley-Davidson McLaren Automotive
Travel, Transportation and Hospitality Cloud	Marriott International Airbnb Expedia Group Delta Air Lines
Education Cloud	University of Miami University of Texas Arizona State University K-12 School Districts
Professional Services Cloud	IBM Accenture Deloitte KPMG
Technology Cloud	Apple Cisco Systems IBM Microsoft
Construction Cloud	Balfour Beatty AECOM Turner Construction Skanska

Industry Cloud Salesforce: Customize the Industry Picklist Field Values

You can customize the Industry picklist on standard Salesforce objects such as Accounts and Leads to suit your business needs. Just go to Setup > Object Manager > Account > Fields & Relationships > Industry.

Scroll down to the list under Industry Picklist Values. If the industry you need is not in the list, you can add it by clicking the New button and typing an industry name in the field. Don’t forget to Save.

You can also edit, delete, or deactivate an industry.

Salesforce Industry Document Generation

To create industry-specific documents, such as contracts, proposals, and reports, within Salesforce’s Industry Cloud offerings, you can use Titan’s Document Generation tool. This tool seamlessly integrates with Salesforce for any industry and is currently rated the highest on the Salesforce AppExchange. With Titan, you can easily create documents in Microsoft Word or Excel and include any field from any object or report in Salesforce in any format.

With Titan, it is possible to automate documents directly from Salesforce, and all documents are 100% secure and compliant with HIPAA, SOC 2, ISO, GDPR, and other regulations. The dynamic documents feature offered by Titan can be used for almost any use case. For instance, it can simplify complex document flows between patients, doctors, and healthcare providers. It can also manage the seamless document creation and management flows between customers, employees, partners, and vendors in the finance industry. Moreover, Titan can simplify document generation and management between students, educators, and partners for better educational experiences. Lastly, Titan can be used to optimize document creation and management flows between customers, employees, and business partners.

As an added benefit, you can sign, seal, and deliver agreements in minutes, with everything tracked from Salesforce using Titan’s no-code eSignature solution. And if you need to check, edit, and comment on any contract while tracking every step in Salesforce, you can do that with Titan’s Contract Lifecycle Management software.

You need Titan to digitally transform fast, with the utmost flexibility and scale, to stay ahead of changing times and customer demands.

If industry giants such as Intel, Deloit, IBM, NBC, and Unicef trust Titan, shouldn’t you?

We hope to see you soon!

Titan Website

Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.