Distribute your Salesforce Survey from Reports

Business Background

Publish and distribute surveys to a large audience using Titan Survey and your pre-existing reports in Salesforce with just a few clicks, eliminating manual distribution processes.

Titan Solution

• Titan Survey grants the benefit of distributing surveys from Salesforce reports with just two clicks!
• Publish your survey, choose your Salesforce report, and distribute your survey.

How to Video

• 0:08 Create Report: Learn how to create a report from Salesforce reports.
• 0:18 Filter Criteria: We show you how to access reports and filter according to the criteria. You will see how to pull the data from Salesforce.
• 0:50 Save Report: Learn how to save a report.
• 2:07 Choose Distribution: We show you how to choose from several distribution methods, such as a Salesforce report.
• 2:13 Configure conditions: You can add Salesforce objects and configure conditions such as Record ID and Report.
• 3:00 View Record ID: We show you how to view the contact ID.
• 4:34 View Survey Email: Learn how to view the survey link in your email and see how it works.
• 4:53 Salesforce: View your questions and responses in Salesforce.
  

How to Guide

Do the steps that follow to publish a survey from a Salesforce report.

How to Publish a Survey from a Report

1. In Titan, create a new Web Survey Project.
2. Add question and/or information slides.

3. Click the Publish button. The Distribution screen opens.

4. Click the Report option and then the Next button.

5. Select an option from the Choose Salesforce Report drop-down list.
6. Choose a Record ID from the drop-down list.
7. Click the Next button.

8. Click the Mail option and then click the Next button.

9. Use the Email template.
   • Select an Organization Email Template from the drop-down list.
   • Choose Email from the drop-down list.
   • Choose the Current User’s email address from the drop-down list.

12. As an alternative, click Custom Email.
    • Choose the Current User’s email address from the drop-down list.
    • Choose Email from the drop-down list.
    • Type a subject in the Subject line.
    • Type a body in the Body of the email.

13. Click the Next button.

14. Send a test email if required.
    • Add a Record ID in the field.
    • Enter your email address in the field.
    • Click the Send Test Email button.

15. Click the Next button.

16. Type the email address of the Survey Result’s Recipient in the field. This is mandatory.
17. Type any comment in the field. This is mandatory.
18. Send the email using one of the following methods:

• Send Now. This is the default option.

• Schedule a date. Click the calendar icon to schedule a date and time.

19. Click the Click to Send button. After a few moments, the Distribution screen opens. It shows the Survey ID and the Distribution ID.
20. Click the Close button.

The recipient receives an email with the web survey URL. You can view the Titan survey in Salesforce.

Interested in the Titan/Salesforce Integration? Read about Titan’s Salesforce Survey product, check out different types of Salesforce Surveys, and view our Salesforce AppExchange Survey information.