Offline Mode: Resubmit Failed Salesforce Requests After Losing Internet Connection

Business Background

When you submit data or process requests, your internet connection may drop before the request reaches Salesforce. Without a way to recover the failed request, you may need to enter the same information again.

Offline Mode in Titan helps prevent data loss when your connection is unstable. Failed requests are saved so you can restore and resubmit them once your internet connection is available again.

Titan Solution

Titan lets you enable Offline Mode so you can recover failed requests and resubmit them after your internet connection is restored. This helps you keep working when connectivity is unreliable and reduces the risk of losing Salesforce data.

How to Video

• 0:01 Introduction.
• 0:26 View your mapped Salesforce push.
• 0:56 We show you how to preview and complete the form.
• 1:45 Learn how to inspect the network.
• 2:40 Learn how to enable offline mode.

How to Guide

Note:

Prerequisites:

1. Ensure that you added a push in Salesforce and mapped your Salesforce options.
2. Use a button to trigger an on-click action.

1. Click the Gear icon to open the Project settings.
2. Select the Tools option.
3. Use the toggle switch to enable the Offline Mode option.
4. Click the Save and Preview buttons.

5. Complete the form and click the Save Contact button.

6. Right-click on the Preview screen and select the Inspect option on the context menu.

7. Click the drop-down to the left of the internet icon.
8. Select the Offline option to set the browser offline. The Failed Request button will show on the screen.

9. Click the Failed Request button to view failed requests. The Salesforce Request Status screen opens.

You can only view details of the failed request on the screen when you are offline. The screen shows that you are currently in offline mode.

When you are back online, Titan will show the last session of your request. You can click the Load button and reload the previous session.

10. Click the checkbox next to the request and do the following:
    • Run the request. A confirmation message will show to confirm your request.
    • Edit the request. The request form will be reloaded, and you can make changes.
    • View the request details.

11. Click the Run button and then click the Yes button on the message pop-up.

When you are back online, you can select a request to run and click the Run button. The requests will be automatically removed from the list.