Configure Reject Emails

Business Background

A signer or collaborator could reject a document. You can configure the recipients that need to be informed when a document has been rejected.

Titan Solution

Titan Sign lets you configure who needs to be informed when a document has been rejected. You can select signers and/or collaborators already configured in the builder and/or add other recipients.

The owner of the project will receive an email by default.

How to Guide

1. Create a new Titan Sign project, or open an existing project.
2. Click the Document tab and make sure that the Settings tab is open.
3. Click Email to open the drop-down options.
4. Make sure that Signing rejected has been set.
5. If it hasn’t been set, click the Edit button. The Custom Message screen opens. A standardized message has been added but you can edit it.

6. Use this screen to create a custom subject and email message. You can drag-and-drop elements from the bottom of the screen to the subject and the message content.

7. As an alternative, use the HTML toggle switch to create a new custom message using the Rich Text Editor.

8. Click the All elements drop-down arrow to open the list.
9. Click the Apply button.
10. Under Email, scroll down until you see the option Reject Email Recipient.
11. Click in the Reject Email Recipient checkbox to enable the option.

The Configure button is added. The status is “Not set.”

12. Click the Configure button.

13. Do one or both of the following:
    • Click a checkbox to add the recipient to the list of recipients that will receive an email if a signer or collaborator rejects the document. You can add multiple recipients.
    • Type additional email addresses in the field. These recipients will also receive an email if a signer or collaborator rejects the document. You can add multiple recipients. Make sure that you use a comma or a semicolon to separate each address.

14. Click the Apply button. The Configure status changes to “Set.”

15. Save the project.