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How can we help you?

Platform

Full Response

Business Background

View all the questions and/or answers of a hybrid or web survey in Salesforce. The survey responses are grouped per survey taker. You can use the full response to analyze all the responses of a survey taker.

Exporting the full response to Excel lets you compare the questions and answers or only the answers of different survey takers.

Titan Solution

Use the Full Response option to view all the questions and/or answers of a hybrid or web survey in Salesforce in one field per survey taker.

  • Depending on your settings, the questions and answers or only the answers will be displayed in the Full Response field on the Survey Taker > Details tab.
  • This functionality is different than Survey Question Responses on the Survey Taker > Related tab, where each response has a separate record.

Details tab (Full Response) vs Related tab (Survey Question Responses)

Details tab (Full Response) vs. Related tab (Survey Question Responses)

How to Guide

  1. Click the Gear button to open the Project settings.
  2. Select the Survey option.
  3. Use the Full Response toggle switch to enable it.
  4. CLick the Gear icon to open the Full Response screen.

Full response option

Full response option
  1. Use the radio buttons to select an option:

  1. Click the Apply button.

Questions and Answers

The questions and the answers of each survey taker will be displayed in Salesforce under the Survey Taker record in the same order as the questions and answers appeared in the survey. The questions & answers are displayed in the format: Q1:A1,Q2:A2,Q3:A3 etc.

In this example, the questions and answers are displayed under Full Response:

Question & Answer example

Answers

The answers of each survey taker will be displayed in Salesforce under the Survey Taker record. The answers are displayed in the format: A1,A2,A3 etc.

In this example, only the answers are displayed.

Answer example

Export to Excel

Due to the following structure, the responses can be exported to a CSV file and opened in Excel without any formatting problems:

  • Questions & Answers: Q1:A1,Q2:A2,Q3:A3 etc.
  • Answers: A1,A2,A3 etc.

This structure lets you compare the multiple survey takers’ responses in Excel. The questions and/or answers are listed next to each survey taker in a table form.

Survey
taker		 Question 1 Question 2 Question 3 Question n
1 (Question and) Answer 1 (Question and) Answer 2 (Question and) Answer 3 (Question and) Answer n
2 (Question and) Answer 1 (Question and) Answer 2 (Question and) Answer 3 (Question and) Answer n
3 (Question and) Answer 1 (Question and) Answer 2 (Question and) Answer 3 (Question and) Answer n
n (Question and) Answer 1 (Question and) Answer 2 (Question and) Answer 3 (Question and) Answer n

Example in Excel for questions and answers:

Example questions and answers - Excel

Example questions and answers – Excel

Example in Excel for answers only:

Example answers - Excel

Example answers – Excel

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