Ranking

Business Background

Ranking question types give a business the advantage of adding variety and interest to surveys that engage customers.

Titan Solution

• Titan Survey offers the option to add ranking questions to your survey.
• The ranking question allows respondents to rank pre-determined options as a response to show preference between items.

How to Video

Use Titan Survey to easily create web or email surveys for Salesforce. In this video, we will show you how to use the ranking question type. This lets you set up a question that the user can rank in some order of importance.

• 0:18 Add Question slide: We show you how to add the question slide.
• 0:21 Choose Ranking slide: The ranking question type is a popular survey type.
• 0:30 Add Question and Description: We show you how to add a question and description to your slide.
• 1:02 Set Mapping: Learn how to set the mapping for the items, such as labels and values.
• 1:35 Set up Start and Finish slide: You can add a title and description on your start and finish slides.
• 2:12 Publish Survey: Learn how to publish the survey and add objects, such as contact.
• 2:21 Add Conditions: We show you how to add conditions, such as your Last Name.
• 2:33 Distribution Method: You can choose your distribution methods, such as Mail, SMS, or WhatsApp.
• 2:35 Choose Content: Choose an Email Template or Custom Email.
• 2:51 Send Survey: We show you how to send the survey.
• 3:11 View Survey Email: Learn to view the survey link in your email and see how it works.
• 3:42 Salesforce: View your questions and responses in Salesforce.

How to Guide

1. Create a new Web Survey.
2. Add a question slide and click the Next button.

3. Select the Popular category and click the Ranking option.
4. Click the Insert button.

5. Type your question in the text field.
6. Type the description if necessary.

7. To use Static Values, click the Edit Mapping option. Type your option in the label or value field on the Configure Items screen.
   • Click the Add a choice button to add more choices.
   • Click the Clear Default button to delete or remove a choice.
   • Click the Apply button.

8. To use Dynamic Values, click the Sync from Salesforce option.
   • Select an option from the Select an object drop-down list.
   • Select an option from the Select a field drop-down list.
   • Click the Apply button.